Welcome to Deardwell. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

Please read them carefully before placing an order.

1. Overview

This website is operated by Deardwell. Throughout the site, the terms “we,” “us,” and “our” refer to Deardwell.

By visiting our site and/or purchasing from us, you engage in our service and agree to comply with these Terms & Conditions, including any additional policies referenced herein.

If you do not agree to these Terms, please do not use our website or services.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian
  • You are legally capable of entering binding agreements
  • All information provided is accurate and complete

3. Products & Services

Deardwell specializes in custom-made curtains, shades, fabric swatches, and related home textile products.

Because many products are made-to-order:

  • Slight variations in color, texture, size, and finish may occur
  • Product images may appear differently depending on screen settings and lighting conditions
  • Natural fabric characteristics are considered normal and not defects

We reserve the right to modify or discontinue products at any time without prior notice.

4. Pricing & Payments

All prices listed on the website are displayed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice
  • Correct pricing errors
  • Cancel orders affected by incorrect pricing

Accepted payment methods may include:

  • Credit/Debit Cards
  • PayPal
  • Shop Pay
  • Other secure payment providers displayed at checkout

Orders will not enter production until payment has been successfully completed.

5. Custom Orders

Most Deardwell products are customized based on the specifications provided by the customer.

Customers are responsible for confirming:

  • Measurements
  • Fabric selection
  • Color choice
  • Header style
  • Lining options
  • Shipping address

Once production begins, modifications or cancellations may no longer be possible.

Please review all order details carefully before checkout.

6. Fabric Swatches

Fabric swatches are intended to help customers evaluate:

  • Color
  • Texture
  • Weight
  • Light filtering characteristics

We strongly recommend ordering swatches before purchasing custom curtains.

Swatches are non-refundable and non-returnable unless damaged or incorrectly shipped.

7. Shipping & Delivery

Shipping timelines provided on our website are estimates only and are not guaranteed delivery dates.

Delivery delays may occur due to:

  • Carrier disruptions
  • Weather conditions
  • Holidays
  • Operational delays outside our control

Risk of loss transfers to the customer once the package has been delivered by the carrier.

For full shipping details, please review our Shipping Policy.

8. Returns, Refunds & Cancellations

Because most Deardwell products are custom-made, returns and refunds are subject to our Return & Refund Policy.

By placing an order, you acknowledge and accept:

  • Custom-made items may not qualify for return
  • Production may begin shortly after order confirmation
  • Certain cancellation limitations apply

Please review our Return & Refund Policy before placing an order.

9. Intellectual Property

All content on this website, including but not limited to:

  • Images
  • Product photography
  • Logos
  • Branding
  • Text
  • Graphics
  • Designs
  • Website layout

is the property of Deardwell and protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or use any content without prior written permission.

10. Website Use Restrictions

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security or functionality
  • Upload malicious code or harmful content
  • Use automated systems to scrape or collect data
  • Violate any applicable laws or regulations

We reserve the right to suspend or terminate access for violations of these Terms.

11. Limitation of Liability

To the fullest extent permitted by law, Deardwell shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business opportunities
  • Delays caused by third-party carriers
  • Installation errors
  • Customer-provided measurement errors
  • Product misuse or improper care

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Disclaimer

Our products and services are provided “as is” and “as available” without warranties of any kind except as expressly stated.

While we strive for accuracy, we do not guarantee that:

  • Website content is error-free
  • Product colors will appear exactly the same on every device
  • The website will operate uninterrupted or without technical issues

13. Third-Party Services

Our website may contain links or integrations with third-party services, including payment providers and analytics tools.

We are not responsible for the practices, content, or policies of third-party websites or services.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Changes will become effective immediately upon posting on this page.

Continued use of the website after updates constitutes acceptance of the revised Terms.

17. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Email: support@deardwell.com