We’d Love to Hear From You.

Whether you have questions about fabric selection, measurements, customization, shipping, or your order status, our team is here to help.

We typically respond within 24 business hours.

Customer Support

  • Email: support@deardwell.com
  • Tel: +8619537864858
  • Address: No. 185 Jinshan Avenue, Jinyinhu Subdistrict Office Unit 19, 11th Floor, Phase II Office Building, Wuhan Walden International Hotel (5-star) Wuhan, Hubei Province, China, 430040

We typically respond within 24 business hours.

Send Us a Message

Have a question?
Use the contact form below and our team will get back to you as soon as possible.

Frequently Asked Questions

Are your curtains custom-made?

Yes. All Deardwell curtains are custom-made according to your selected dimensions, fabric, lining, and header style.

Please carefully review all order details before checkout, including:

  • Product name
  • Fabric color
  • Measurements
  • Header style
  • Lining options
Can I order fabric samples before purchasing?

Yes. We highly recommend ordering swatches before purchasing custom curtains, especially for large projects or carefully color-matched interiors.

Swatches help you better understand:

  • Fabric texture
  • Color tone
  • Thickness
  • Light filtering performance

within your own space and lighting conditions.

Will the fabric color look exactly the same as the website photos?

Due to differences in screen settings, lighting, and natural fabric textures, slight color variations may occur.

If you are highly sensitive to color, we strongly recommend ordering fabric swatches before placing a large or final order.

Fabric samples allow you to evaluate the color and texture in your own lighting environment.

Will curtains and hardware arrive together?

Curtains and hardware may be shipped separately depending on packaging and logistics arrangements.

If you ordered both curtains and curtain rods/tracks, we recommend waiting until all items arrive and are checked before scheduling installation.

Do I need to wash the curtains before use?

No. Curtains are ready to hang upon arrival.

To help preserve fabric texture, shape, and blackout performance, we do not recommend machine washing unless care instructions specifically allow it.

Professional cleaning is recommended for long-term fabric care.

Please note that improper washing may cause shrinkage, deformation, or fading, which may not be covered under after-sales support.

What should I do if I won’t use the curtains immediately?

If the curtains will not be installed right away, we recommend opening the packaging and storing them in a dry, ventilated area.

Because fabric products may retain slight moisture after packaging and transit, keeping curtains sealed for extended periods in humid environments may lead to odor or mildew.

Can I return or exchange custom curtains?

Because all curtains are made specifically for each customer, custom orders are generally non-returnable and non-refundable unless there is a verified quality issue or production error.

Please review all specifications carefully before placing your order.