At Deardwell, every curtain is thoughtfully crafted to order using carefully selected materials and custom specifications. Because each order is made specifically for your space, shipping timelines may vary depending on the product type, customization details, and destination.
We are committed to providing a transparent and reliable delivery experience from production to arrival.
1. Shipping Destinations
Currently, Deardwell ships within the United States only.
We may expand to additional regions in the future.
2. Processing Time & Shipping Time
Orders are shipped directly from our specialized tailoring facility in China.
Depending on the type of product you order, fulfillment times vary as follows:
A. Custom Curtains (Made-to-Order)
Because each curtain is custom-tailored to your exact dimensions, all custom curtain orders require handcrafted production time prior to shipment.
Total Delivery Time = Production Time + Shipping Time
- Production Time: 7 – 10 business days (Custom tailoring, stitching & quality check)
- Shipping Time: 6 – 9 business days
- Estimated Total Delivery Time: 13 – 19 business days
B. Fabric Swatches (In-Stock & Ready to Ship)
Fabric swatches are pre-cut and kept in stock. They do not require any tailoring or production time and will be dispatched within 1–2 business days.
Total Delivery Time = Processing Time + Shipping Time
Estimated Total Delivery Time: 6 – 9 business days
Order Processing Time: 1 – 2 business days
Shipping Time: 5 – 7 business days
Please note:
- Delivery estimates are not guaranteed delivery dates.
- Weather, customs clearance, carrier delays, and peak seasons may affect transit times.
3. Shipping Fees
Custom Curtains
| Item / Category | Order Amount | Shipping Fee | Estimated Delivery |
| Fabric Swatches | Any Amount | $9.90 Flat Rate | 6 – 9 business days |
| Custom Curtains | Over $300 | FREE | 13 – 19 business days |
| Custom Curtains | Under $300 | $19.90 Flat Rate | 13 – 19 business days |
5. Shipping Carriers
We work with trusted international carriers including:
- FedEx
- UPS
- DHL
The shipping carrier is selected based on:
- Destination
- Package size
- Delivery efficiency
- Customs requirements
6. Order Tracking
Once your order has shipped, you will receive:
- Shipping confirmation email
- Tracking number
- Carrier information
Tracking updates may take 24–48 hours to become active after shipment.
7. Shipping Address Policy
Please carefully review your shipping address before placing your order.
Address Changes
- Address changes may be requested within 48 hours after purchase.
- Once an order has shipped, address modifications may not be possible.
Additional rerouting fees charged by carriers may apply.
9. PO Boxes & Restricted Addresses
Swatches
Fabric swatches may be shipped to:
- PO Boxes
Curtains, Shades & Hardware
Oversized or custom-made items cannot be delivered to:
- PO Boxes
- Military addresses (APO/FPO)
- Restricted carrier zones
A residential or business street address is required.
10. Customs Duties & Taxes
United States
Most orders are delivered with duties and import fees prepaid.
Customers generally will not be charged additional import fees upon delivery.
International Orders
Depending on your local customs regulations, your order may be subject to:
- Import duties
- VAT
- Customs clearance fees
These charges are determined by your local government and are the customer’s responsibility unless otherwise stated at checkout.
11. Damaged Shipments
If your package arrives damaged:
Please contact us within 7 days of delivery and provide:
- Photos of the damaged product
- Photos of the outer packaging
- Shipping label photos
- Description of the issue
Once reviewed, we may provide:
- Replacement
- Repair
- Partial refund
- Full refund (where applicable)
Do not discard the packaging before contacting us.
12. Lost Packages
If your tracking information shows no delivery progress for an extended period, please contact us.
Packages Confirmed Lost by Carrier
We may offer:
- Replacement shipment
- Store credit
- Full refund
depending on the investigation result.
Packages Marked as Delivered
If tracking shows “Delivered” but the package cannot be located:
Please:
- Check around your property
- Contact household members or neighbors
- Contact the shipping carrier directly
Deardwell is not responsible for stolen packages after confirmed delivery, but we will assist customers in filing carrier claims whenever possible.
13. Delivery Delays
While we strive to meet all estimated timelines, delays may occur due to:
- Weather disruptions
- Customs inspections
- Carrier capacity issues
- Holiday congestion
- Global transportation disruptions
Shipping delays outside our control do not qualify for compensation or refund.
14. Split Shipments
Large orders may be shipped in multiple packages.
You may receive separate tracking numbers and deliveries for different items within the same order.
15. Refused Deliveries
If a customer refuses delivery for reasons not caused by Deardwell, the customer may be responsible for:
- Return shipping fees
- Customs charges
- Carrier handling fees
- Original shipping costs
These amounts may be deducted from any eligible refund.
16. Contact Us
Customer Support:
We typically respond within 24–48 business hours.