Last Updated: August 21, 2026
At DearDwell, we respect your privacy and are committed to protecting the personal information you share with us.
DearDwell is operated by Wuhan Runshu Trade Co., Ltd. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://deardwell.com/, place an order, request fabric swatches, contact us, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, as well as certain information automatically collected when you use our website.
Information You Provide
Depending on how you interact with DearDwell, this may include:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order and purchase information
- Custom curtain specifications, including measurements, fabric selections, colors, header styles, lining options, and other customization details
- Fabric swatch selections
- Customer service inquiries and correspondence
- Information submitted through contact forms
- Marketing preferences
Payment Information
Payments are processed through third-party payment providers.
Depending on the payment method available at checkout, customers may pay using:
- Debit and credit cards, including Visa, Mastercard, American Express, and Discover
- PayPal
- Google Pay
- Apple Pay
DearDwell does not directly store your full credit or debit card number. Payment information is processed securely by the applicable payment provider in accordance with its own privacy and security practices.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring URLs
- Approximate location based on IP address
- Date and time of visits
- Website interactions
- Cookie and similar technology information
This information helps us operate, secure, analyze, and improve our website and services.
2. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Producing made-to-measure curtain products according to customer specifications
- Shipping orders and fabric swatches
- Processing payments
- Providing order confirmations and shipping updates
- Responding to questions and customer service requests
- Handling cancellations, refunds, claims, and other after-sales requests
- Preventing fraud and unauthorized transactions
- Maintaining website security
- Improving our products, website, and customer experience
- Understanding website usage and performance
- Sending marketing communications where permitted
- Complying with legal, tax, accounting, and regulatory requirements
We use personal information only where reasonably necessary for our business operations, customer service, legal obligations, or other legitimate purposes.
3. Order Fulfillment and Service Providers
We work with third-party service providers to operate our business and fulfill customer orders.
These providers may include:
- Payment processors
- Website and e-commerce platform providers
- Manufacturers and production partners
- Shipping, freight, and logistics providers
- Email and customer service providers
- Website hosting and security providers
- Analytics providers
- Advertising and marketing service providers
We provide these service providers only with the information reasonably necessary for them to perform services on our behalf.
Because DearDwell is operated from China and currently serves customers in the United States and Australia, personal information related to an order may be processed in countries outside the customer’s place of residence where our business operations, production partners, logistics providers, or service providers are located.
4. Shipping Information
DearDwell currently ships orders to addresses within the United States and Australia only.
To fulfill your order, we may provide your name, shipping address, phone number, email address, and relevant order information to manufacturing, fulfillment, freight, courier, and logistics service providers.
This information is used only as necessary to prepare, ship, track, and deliver your order and to resolve delivery-related issues.
5. Cookies and Similar Technologies
DearDwell uses cookies and similar technologies to help operate and improve our website.
Cookies may be used to:
- Keep your shopping cart functioning
- Remember website preferences
- Enable checkout functionality
- Maintain website security
- Understand website traffic and customer interactions
- Measure website performance
- Support advertising and marketing activities
Some cookies are necessary for the website to function properly. Other cookies may be provided by third-party analytics, payment, advertising, or technology providers.
You may be able to manage or block cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including shopping cart or checkout features.
6. Analytics and Advertising
We may use analytics and advertising technologies to better understand how visitors use our website and to measure the effectiveness of our marketing activities.
These technologies may collect information such as:
- Device and browser information
- IP address
- Website pages visited
- Referring websites
- Interactions with advertisements
- Purchases or other website actions
Where required by applicable law, we will provide appropriate choices regarding the use of cookies or similar technologies.
7. Marketing Communications
If you subscribe to our email list or otherwise agree to receive marketing communications, we may send you information about:
- New products
- Fabric collections
- Special offers
- Promotions
- Inspiration and design content
- DearDwell news
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at support@deardwell.com.
Transactional communications relating to your orders, payments, shipping, or customer service are not considered marketing communications and may still be sent when necessary.
8. How We Share Personal Information
We do not disclose personal information except as reasonably necessary to operate our business, provide our services, comply with legal requirements, or protect our legitimate interests.
Personal information may be shared with:
- Payment providers
- Manufacturing and production partners
- Shipping and logistics providers
- Website and technology service providers
- Analytics and marketing providers
- Professional advisers where necessary
- Government agencies, regulators, courts, or law enforcement where legally required
We may also disclose information when reasonably necessary to investigate fraud, enforce our policies, protect our rights, or protect the safety of our customers or others.
If our business is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, we may retain:
- Order records for customer service, tax, accounting, and legal purposes
- Customer communications for support and dispute resolution
- Transaction information for fraud prevention and financial recordkeeping
- Marketing information until you unsubscribe or request deletion, where applicable
Retention periods may vary depending on the type of information and applicable legal requirements.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses secure HTTPS connections, and payment transactions are processed through third-party payment providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain uses of your information
- Withdraw consent where processing is based on consent
- Unsubscribe from marketing communications
To submit a privacy-related request, please contact us at:
We may need to verify your identity before completing certain requests.
12. Children’s Privacy
DearDwell is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or use services operated by third parties.
Their privacy practices are governed by their own policies, and DearDwell is not responsible for the privacy practices or content of third-party websites and services.
We encourage you to review the privacy policies of any third-party services you use.
14. International Data Processing
DearDwell is operated by Wuhan Runshu Trade Co., Ltd., based in China.
If you access our website or purchase from DearDwell from the United States or Australia, your personal information may be transferred to and processed in China or other locations where our service providers operate.
We take reasonable steps to use personal information only for legitimate business purposes and in accordance with applicable privacy requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, services, technologies, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy or how DearDwell handles personal information, please contact us:
DearDwell
Operated by Wuhan Runshu Trade Co., Ltd.
Email: support@deardwell.com
Phone: +86 195 3786 4858
Address: Office Unit 19, 11th Floor, Phase II Office Building, No. 185 Jinshan Avenue, Jinyinhu Subdistrict, Wuhan, Hubei Province, China 430040
Website: https://deardwell.com/