1. Accepted Payment Methods

Available payment methods will be displayed at checkout before you complete your purchase. Payments on DearDwell are securely processed through PayPal.

Depending on your device, browser, and location, available payment options may include:

  • PayPal
  • Major credit and debit cards
  • Apple Pay
  • Google Pay

All payments are processed instantly in USD ($). If you are shopping with a credit card issued in a different currency, your bank will automatically perform the currency conversion at their current exchange rate.

2. Payment Security & Privacy

Your security and privacy are our top priorities:
SSL Encryption: Our website uses industry-standard 256-bit SSL (Secure Sockets Layer) encryption to protect all your personal and payment details during transit.
Data Privacy: We only collect necessary details required to process your transaction and deliver your order. We never store or retain your full credit card details on our servers.

3. Order Confirmation & Delivery Expectations

Once your transaction is successfully completed, you will immediately receive an Order Confirmation page on-screen, as well as a confirmation email sent to your provided email address.

Your order confirmation will include:
A complete itemized summary of your order.
The total amount charged (no hidden fees or extra surcharges).
Your unique order number.
An Estimated Delivery Date for your custom items.

4. Billing Address Flexibility

Your billing address may differ from your shipping address and may be entered from any country supported by your payment method. DearDwell currently ships to addresses within the United States and Australia only.

5. Pricing & Price Transparency

At DearDwell, we are committed to complete pricing transparency. Because all of our curtains are custom-made to your unique window dimensions, our pricing reflects your specific measurements and customization options.

5.1 Base Prices (“Starting From” Pricing)

  • The prices initially displayed on our product pages represent the base starting price for standard minimum dimensions and default configurations.

5.2 Real-Time Price Calculation

  • As you input your custom measurements (width and height), select lining types, or choose specific header styles, our built-in custom calculator automatically updates the total product price in real time.
  • The price shown on the product page after entering your specifications is the exact, final price for your custom curtain. There are no hidden customization fees added afterward.

5.3 Shipping Fees at Checkout

  • Shipping charges are clearly displayed at checkout in accordance with our Shipping Policy, so you can review the applicable shipping fee before completing your purchase.

5.4 Final Order Amount

  • The total price displayed at final checkout includes your customized product total and applicable shipping fees. We guarantee that there are no surprise charges, handling fees, or hidden administrative costs after checkout.

6. Contact Us

If you experience any issues or have questions regarding payment during checkout, please reach out to our support team:

Company Name: Wuhan Runshu Trade Co., Ltd.
Brand: DearDwell
Email: support@deardwell.com